Refund policy
Returns & Refunds Policy
Eligibility for Returns
We accept returns and issue refunds only if a product is delivered damaged or defective. To be eligible:
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You must notify us within 48 hours of delivery with clear proof (photos/video) of the damaged item.
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The item must be returned to us in the same condition it was received, in its original packaging.
After 48 hours of delivery, we cannot process exchanges or refunds for damaged or defective items.
Return Process
Once we receive and inspect your return, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
If approved, your refund will be processed in one of the following ways, as determined by us based on the situation:
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Full or partial refund to your original payment method
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A discount code for future purchases
Refunds typically appear in your account within a certain number of days, as communicated via email.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again—processing can take 3–7 business days.
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Contact your credit card company or bank, as refund posting times vary.
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If the refund is still missing after these steps, contact us at help@angelsbeauty.lk.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items that are defective or damaged. To request an exchange for the same item, email us at help@angelsbeauty.lk for further instructions.
Shipping for Returns
You are responsible for return shipping costs if requesting an exchange (does not apply to damaged or incorrect items). Shipping costs are non-refundable and will be deducted from any refund issued.
Delivery times for exchanged items vary depending on your location.