Get answers to common questions about our store

Where are your products shipped from?

​All our products are imported from the UK and USA official stores, we provide some of the fastest, most affordable delivery options in the industry.

How can I check the status of my order?​

Unfortunately we do not have an automatic way of tracking our orders right now. You can simply message us on one of our official social media platforms or contact us on 0717-624941

Are your products genuine?​

All our skincare and cosmetic products are 100% genuine. We purchase only from the brands authorized websites and physical stores.

 

How long does the pre-order process take?​

When you place a confirmation for pre-order, the process an take anywhere from 14 days to 3 months depending on customs clearance. We have usually been able to process products latest by one month so far!